GDPR Compliance

Key Principles

• • Lawfulness, fairness, and transparency
• • Purpose limitation and data minimization
• • Accuracy and storage limitation
• • Integrity and confidentiality
• • Accountability

Who It Applies To

• • EU residents and citizens
• • Organizations processing EU personal data
• • Companies offering services to EU individuals
• • Organizations monitoring EU individuals' behavior

Right to Access

You have the right to request a copy of your personal data and information about how it's processed.

• • What personal data we hold about you
• • How we use your personal data
• • Who we share your data with
• • How long we keep your data

Right to Rectification

You can request correction of inaccurate or incomplete personal data.

• • Update your contact information
• • Correct billing details
• • Modify account preferences
• • Update profile information

Right to Erasure

You can request deletion of your personal data in certain circumstances.

• • Data is no longer necessary for processing
• • You withdraw consent
• • Data was unlawfully processed
• • Legal obligations are fulfilled

Right to Data Portability

You can request your data in a structured, machine-readable format.

• • Export your account data
• • Transfer data to another service
• • Receive data in common formats
• • Direct transmission to another controller

Legal Basis for Processing

• • Contract performance (service provision)
• • Legitimate interests (security, fraud prevention)
• • Consent (marketing, analytics)
• • Legal obligations (tax, regulatory requirements)

Data Categories

• • Identity and contact information
• • Payment and billing data
• • Usage and technical data
• • Communication and support records

Data Retention

• • Account data - Until account deletion
• • Payment data - 7 years (legal requirement)
• • Analytics data - 2 years
• • Support records - 3 years

Data Transfer Safeguards

• • Standard Contractual Clauses (SCCs)
• • Adequacy decisions for certain countries
• • Binding Corporate Rules (BCRs)
• • Additional security measures

Third-Party Processors

• • Cloud service providers (AWS, Google Cloud)
• • Payment processors (Stripe, PayPal)
• • Analytics services (Google Analytics)
• • Support and communication tools

Your Rights for Transfers

• • Information about transfer locations
• • Details of safeguards in place
• • Contact information for questions
• • Right to lodge complaints

Technical Safeguards

• • End-to-end encryption for data transmission
• • Encryption at rest for stored data
• • Multi-factor authentication
• • Regular security audits and penetration testing

Organizational Measures

• • Employee data protection training
• • Access controls and role-based permissions
• • Incident response procedures
• • Regular privacy impact assessments

Breach Notification

• • 72-hour notification to authorities
• • Prompt notification to affected individuals
• • Detailed breach documentation
• • Remedial action implementation

How to Submit Requests

• • Email: [email protected]
• • Online form: Available in your account settings
• • Support ticket: Through our help center
• • Postal mail: Contact us for address

Response Timeline

• • Standard requests: Within 30 days
• • Complex requests: Up to 60 days (with notification)
• • No fee for reasonable requests
• • Excessive requests may incur fees

Verification Process

• • Identity verification required
• • Additional information may be requested
• • Security questions for sensitive data
• • Third-party verification if needed

Data Protection Officer

For GDPR-related questions and requests, contact our Data Protection Officer:

Supervisory Authority

You have the right to lodge a complaint with your local data protection authority if you believe we have not addressed your concerns adequately.